Yes. Waffle can call 911, and under FCC rules emergency calling is always on - it can&apos;t be turned off and it bypasses every restriction you&apos;ve set, including school hours and quiet hours.&#xA0;Waffle Go your child holds the call button and power button for 5 seconds to initiate SOS CallWaffle Home they dial 911 on the keypad.&#xA0;Your child speaks directly with the emergency operator. Waffle needs an internet connection to reach 911, so always keep a working phone available - Waffle is a communication device, not a substitute for emergency services.

Can my child call 911?

Yes. Under FCC rules you register your device&apos;s physical service address during setup. 911 calls route to the Public Safety Answering Point (PSAP) serving that address, so keep it up to date in the Waffle Hub app if you move or if your child travels with the device. Waffle Go also transmits GPS location where available, but because it&apos;s portable the call may route to the PSAP for your registered address rather than your child&apos;s exact location - your child may need to tell the operator where they are.

Do I need to register an address for 911?

Nothing to switch on - it&apos;s always on. Waffle does need an internet connection to reach emergency services (Go: WiFi or mobile data; Home: WiFi only, no mobile fallback). Always keep a working phone available and make sure your child knows how to call for help from any phone.

What do I need for emergency calling to work?

Yes - the moment an emergency call connects, the Waffle Hub app sends you a push notification with the time and location details.

Yes - the moment an emergency call connects, the Waffle Hub app sends you a push notification with the time and location details. It&apos;s sent alongside the call, so it never delays your child reaching the operator.

Will I know if my child calls emergency services?

Your child&apos;s data is kept secure. We never sell your data or share it with advertisers, and you can see your child&apos;s calls and voice messages in the Waffle Hub app for peace of mind.

Is my child's data safe?

Emergency calling is built in and always on.

Emergency calling is built in and always on. On Waffle Go, your child holds the call button and power button for 5 seconds to initiate SOS Calling. On Waffle Home, dial 911 on the keypad. The call routes to the Public Safety Answering Point (PSAP) for your registered service address and your child speaks directly with the emergency operator. The moment the call connects, the Waffle Hub app sends you a push notification with the time, the registered service address, and confirmation that 911 was called - sent in parallel so it never delays the call.

How does 911 calling work on Waffle?

Yes. 911 calling is available on every plan, free or Plus+. Under FCC rules emergency calling can&apos;t be turned off or restricted.

Can my child call 911 if the plan is Free?

Yes. Emergency calling bypasses every restriction you set - school hours, quiet hours, approved contacts, all of it. Your child can always reach 911.

Does 911 work during school hours or quiet hours?

Please read this carefully. Waffle needs a working internet connection to place a 911 call - Waffle Go uses WiFi or mobile data, and Waffle Home uses WiFi only with no cellular fallback, so it cannot call 911 if your WiFi or power is down. In areas of poor coverage a call may not connect. 911 calls route to the PSAP for the service address you registered, which may not match your child&apos;s actual location if they&apos;re away from home. Always keep a working phone available and make sure your child knows how to call 911 from any phone.

What are the limits of 911 calling on Waffle? (E911 disclosure)

Update your registered service address in the Waffle Hub app.

Update your registered service address in the Waffle Hub app. Do this any time you move, or if your child will be using the device at a different address for a while, so 911 routes to the correct local emergency center.

How do I update my registered 911 address?

Your device needs a registered service address for 911 calls to route correctly to your local Public Safety Answering Point (PSAP).

Your device needs a registered service address for 911 calls to route correctly to your local Public Safety Answering Point (PSAP). If it isn&apos;t registered or is out of date, an emergency call may route to the wrong center or be delayed. Please make sure it&apos;s set and current in the Waffle Hub app.

What happens if I don't register a 911 address?

Waffle

How emergency calling works and keeping your child safe.

Emergency Calling

How do I switch on my Waffle Home?

How do I power off my Waffle Home?

How do I set up my Waffle for the first time?

How do I put my Waffle into pairing mode?

What Wi-Fi does Waffle Home work with?

Does Waffle work on 6GHz WiFi?

Can it be used without WiFi?

How do I change the WiFi on my Waffle Home?

I changed my internet/router - how do I reconnect?

How do I add and assign contacts?

Do contacts apply to all my devices automatically?

How do I add a Waffle-to-Waffle contact?

How do Waffle-to-Waffle connection requests work?

Can I choose my child's phone number?

Why is my number taking time to activate?

Can I change the phone number after setup?

Can I have one number across multiple devices?

How do voice notes work?

How long can a voice note be?

Can voice notes go between the app, phones and Waffle devices?

How do I send a voice note from the Waffle Home?

How do I send a voice note from the Waffle Hub app?

How do I receive a voice note on the Waffle Home?

How do I receive a voice note in the Waffle Hub app?

Getting Started

How do I make a call on Waffle?

How will my kid know someone's calling?

Can I send text messages?

Can multiple people join one call?

Can I see who my child has been talking to?

Can my child call anyone?

Can strangers call my child?

Can Waffle call regular phones and landlines?

Can Waffle call a Tin Can, Ooma or other home phone?

Is Waffle compatible with our existing home phone setup?

Does every plan come with a number?

Does Waffle Go have a phone number?

Can I use my own carrier or SIM?

Can my child call grandparents overseas?

Which countries can I call internationally?

Can I pick a local area code for my child's number?

What area codes can I choose from?

Why does a local number matter?

Calling & Numbers

Waffle won't connect to WiFi (Home)?

The WiFi symbol is flashing - how do I fix it?

The Waffle network symbol is flashing - how do I fix it?

My WiFi still won't work after connecting - what do I do?

I tried the WiFi steps and it still won't connect

Technical support couldn't fix my connection issue

My phone can't call my child's Waffle?

My child can't call me?

A contact I added still can't get through?

Can't get through to a new contact?

Approved contact still blocked by call blocking?

Calls keep dropping?

No sound or low volume?

The Waffle won't turn on?

Why is my Waffle charging slowly?

My Waffle battery is draining quickly - what should I do?

My Waffle Home screen stays on even when docked face down

My Waffle Home won't go into standby mode

How do I reset my Waffle?

How do I do a hard reset?

There's a square symbol with an exclamation mark on my Waffle

GPS location looks wrong or isn't updating?

Troubleshooting | Waffle Home

What is Waffle Home?

What are the main Waffle Home features?

Waffle Home - specifications

Does Waffle Home work outside the house?

Can I use Waffle Home as a landline replacement?

Can Waffle Home call multiple devices at once?

Does Home have a free plan?

Does Waffle Home have a cord?

How long is the Waffle Home cord?

How long does the Waffle Home battery last?

Waffle Home

What is Waffle Go?

Waffle Go - specifications

Does Waffle Go have a free plan?

What colors does Waffle Go come in?

Is Waffle Go waterproof?

How long does the Waffle Go battery last?

How does Waffle Go GPS work?

How accurate is Waffle Go GPS?

How much data does Waffle Go use?

Which carrier networks does Waffle Go use?

Waffle Go

Where do I download the Waffle Hub app?

What can I do in the Waffle Hub app?

Where do I find my serial number?

Can I change the ringer?

Does Waffle update its firmware automatically?

Can I have multiple account logins or sub-accounts?

How do I unpair a device from my account?

How do I delete my account?

Waffle Hub

Is there a subscription fee?

What plans do you offer?

What does the Waffle Plus+ plan cost?

When am I charged?

What is a Founding Family?

How do I know if I'm a Founding Family member?

Where do I see my price lock?

What happens to my price lock if I cancel and come back?

I have a billing / payment problem

Plans & Billing

When will my order ship?

Has my order shipped yet?

How do I track my order?

I haven't received any updates?

How long does shipping take once my order ships?

How long does US shipping take?

How fast will my order arrive in the US?

When will my order arrive?

Do you ship to regional or remote areas?

Can I change my shipping address?

How do I update my address / details?

Can I change my product choice?

How do I choose or change my Waffle color?

I want to cancel my order

Is my pre-order refundable?

How do I return my Waffle?

What is your returns and exchange policy?

Can I exchange my Waffle for a different model or color?

Orders & Shipping

Terms, Policies & Compliance

Legal & Compliance