Waffle Go is a portable, screen-free device that works anywhere with coverage - perfect for walking to school, the park, sports or visiting friends.

What is Waffle Go?

Waffle Go key specs: portable 4G LTE device with a built-in eSIM; up to 2 days battery life; IP65 water resistant (protected against rain, splashes an

Waffle Go key specs: portable 4G LTE device with a built-in eSIM; up to 2 days battery life; IP65 water resistant (protected against rain, splashes and water jets - not for submersion); real-time GPS with geofencing/Safe Zones; voice-only calling; managed through the Waffle Hub app.

Waffle Go - specifications

Waffle Go is Plus+ only - the plan activates the built-in 4G, GPS and mobile data that make Go work anywhere.

Does Waffle Go have a free plan?

Waffle Go is available in Mint Green, Graphite Black and Purple.

Waffle Go is available in Mint Green, Graphite Black and Purple. If you&apos;d like to change your color after ordering, email orders@wafflekids.co.

What colors does Waffle Go come in?

Waffle Go is water resistant to IP65 - rain, splashes and jets are fine, but it's not for submersion.

Waffle Go is water resistant to IP65 - rain, splashes and jets are fine, but it&apos;s not for submersion. Wipe it dry and don&apos;t charge it while damp.

Is Waffle Go waterproof?

Waffle Go battery lasts up to 2 days on a charge, depending on use.

Waffle Go battery lasts up to 2 days on a charge, depending on use. It charges gently at low wattage for safety, so allow a little extra time to reach a full charge.

How long does the Waffle Go battery last?

On Go Plus+, your child's location refreshes every 5 minutes to conserve battery, and you can request a live location any time from the Waffle Hub app

On Go Plus+, your child&apos;s location refreshes every 5 minutes to conserve battery, and you can request a live location any time from the Waffle Hub app. You also get Safe Zone alerts. If your child takes Waffle Go to school, we recommend powering it off during school hours.

How does Waffle Go GPS work?

Outdoors, GPS is usually accurate to around 15-30 feet.

Outdoors, GPS is usually accurate to around 15-30 feet. Indoors it&apos;s less accurate - typically 30-150 feet - as GPS signals struggle through walls and roofs. Location refreshes every 5 minutes to save battery, and you can request a live location any time from the Waffle Hub app.

How accurate is Waffle Go GPS?

Waffle Go includes 1GB a month. It&apos;s a soft cap - we won&apos;t cut off your data if you go over. Most families use well under 1GB.

How much data does Waffle Go use?

Waffle Go connects across 13+ US networks, including AT&T, Verizon and US Cellular, plus regional carriers such as C-Spire, Carolina West, Appalachian

Waffle Go connects across 13+ US networks, including AT&amp;T, Verizon and US Cellular, plus regional carriers such as C-Spire, Carolina West, Appalachian and Inland. Coverage is great in cities, suburbs and regional areas; very remote spots can be patchy, so check the coverage map if unsure.

Which carrier networks does Waffle Go use?

Waffle

Everything about Waffle Go - the portable device with 4G and GPS.

Waffle Go

How do I switch on my Waffle Home?

How do I power off my Waffle Home?

How do I set up my Waffle for the first time?

How do I put my Waffle into pairing mode?

What Wi-Fi does Waffle Home work with?

Does Waffle work on 6GHz WiFi?

Can it be used without WiFi?

How do I change the WiFi on my Waffle Home?

I changed my internet/router - how do I reconnect?

How do I add and assign contacts?

Do contacts apply to all my devices automatically?

How do I add a Waffle-to-Waffle contact?

How do Waffle-to-Waffle connection requests work?

Can I choose my child's phone number?

Why is my number taking time to activate?

Can I change the phone number after setup?

Can I have one number across multiple devices?

How do voice notes work?

How long can a voice note be?

Can voice notes go between the app, phones and Waffle devices?

How do I send a voice note from the Waffle Home?

How do I send a voice note from the Waffle Hub app?

How do I receive a voice note on the Waffle Home?

How do I receive a voice note in the Waffle Hub app?

Getting Started

How do I make a call on Waffle?

How will my kid know someone's calling?

Can I send text messages?

Can multiple people join one call?

Can I see who my child has been talking to?

Can my child call anyone?

Can strangers call my child?

Can Waffle call regular phones and landlines?

Can Waffle call a Tin Can, Ooma or other home phone?

Is Waffle compatible with our existing home phone setup?

Does every plan come with a number?

Does Waffle Go have a phone number?

Can I use my own carrier or SIM?

Can my child call grandparents overseas?

Which countries can I call internationally?

Can I pick a local area code for my child's number?

What area codes can I choose from?

Why does a local number matter?

Calling & Numbers

Waffle won't connect to WiFi (Home)?

The WiFi symbol is flashing - how do I fix it?

The Waffle network symbol is flashing - how do I fix it?

My WiFi still won't work after connecting - what do I do?

I tried the WiFi steps and it still won't connect

Technical support couldn't fix my connection issue

My phone can't call my child's Waffle?

My child can't call me?

A contact I added still can't get through?

Can't get through to a new contact?

Approved contact still blocked by call blocking?

Calls keep dropping?

No sound or low volume?

The Waffle won't turn on?

Why is my Waffle charging slowly?

My Waffle battery is draining quickly - what should I do?

My Waffle Home screen stays on even when docked face down

My Waffle Home won't go into standby mode

How do I reset my Waffle?

How do I do a hard reset?

There's a square symbol with an exclamation mark on my Waffle

GPS location looks wrong or isn't updating?

Troubleshooting | Waffle Home

What is Waffle Home?

What are the main Waffle Home features?

Waffle Home - specifications

Does Waffle Home work outside the house?

Can I use Waffle Home as a landline replacement?

Can Waffle Home call multiple devices at once?

Does Home have a free plan?

Does Waffle Home have a cord?

How long is the Waffle Home cord?

How long does the Waffle Home battery last?

Waffle Home

Where do I download the Waffle Hub app?

What can I do in the Waffle Hub app?

Where do I find my serial number?

Can I change the ringer?

Does Waffle update its firmware automatically?

Can I have multiple account logins or sub-accounts?

How do I unpair a device from my account?

How do I delete my account?

Waffle Hub

Is there a subscription fee?

What plans do you offer?

What does the Waffle Plus+ plan cost?

When am I charged?

What is a Founding Family?

How do I know if I'm a Founding Family member?

Where do I see my price lock?

What happens to my price lock if I cancel and come back?

I have a billing / payment problem

Plans & Billing

When will my order ship?

Has my order shipped yet?

How do I track my order?

I haven't received any updates?

How long does shipping take once my order ships?

How long does US shipping take?

How fast will my order arrive in the US?

When will my order arrive?

Do you ship to regional or remote areas?

Can I change my shipping address?

How do I update my address / details?

Can I change my product choice?

How do I choose or change my Waffle color?

I want to cancel my order

Is my pre-order refundable?

How do I return my Waffle?

What is your returns and exchange policy?

Can I exchange my Waffle for a different model or color?

Orders & Shipping

Can my child call 911?

Do I need to register an address for 911?

What do I need for emergency calling to work?

Will I know if my child calls emergency services?

Is my child's data safe?

How does 911 calling work on Waffle?

Can my child call 911 if the plan is Free?

Does 911 work during school hours or quiet hours?

What are the limits of 911 calling on Waffle? (E911 disclosure)

How do I update my registered 911 address?

What happens if I don't register a 911 address?

Emergency Calling

Terms, Policies & Compliance

Legal & Compliance