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Orders & Shipping
Order status, shipping, changes, cancellations, returns and exchanges.
When will my order ship?
Waffle is currently shipping batch #4 on 30th October.
Has my order shipped yet?
Check your order status at www.wafflekids.co/account with your email - it shows whether your order has dispatched.
How do I track my order?
From 1 October you can track your order in Loop.
I haven't received any updates?
You can check your order any time - from 1 October, order status and tracking are in Loop.
How long does shipping take once my order ships?
Once dispatched, orders arrive within 3-5 business days on average; regional areas may take longer.
How long does US shipping take?
Once dispatched, US orders arrive within 2-3 business days (2 days to the West Coast, 2-3 days elsewhere).
How fast will my order arrive in the US?
Most US orders arrive in 2-3 business days once dispatched - 2 days on the West Coast, 2-3 days across the rest of the country.
When will my order arrive?
Your device ships based on your order date (see the shipping windows above).
Do you ship to regional or remote areas?
Yes - we ship to regional and remote areas.
Can I change my shipping address?
Before your order ships you can update your address through Loop (from 1 October).
How do I update my address / details?
From 1 October you can update your address and order details (before it ships) through Loop.
Can I change my product choice?
Yes - please email [email protected] with your order details and the product you'd like, and the team will update your order.
How do I choose or change my Waffle color?
Colors are selected on the website when you order.
I want to cancel my order
From 1 October, cancellations are handled through Loop.
Is my pre-order refundable?
Yes - your pre-order is fully refundable any time before it ships, no questions asked.
How do I return my Waffle?
Returns are handled through the Loop returns portal.
What is your returns and exchange policy?
We offer returns and exchanges through the Loop returns portal.
Can I exchange my Waffle for a different model or color?
Yes - exchanges go through the Loop returns portal.